From opening an account to processing payments, claiming bonuses to understanding betting rules — this page has easy-to-follow guides covering everything.
Open an Account
Deposit
Withdraw
Claim Offer
Account Security
App Support
If you're new to online betting platforms, it's natural to feel unsure at first — how to open an account, how to deposit, where to find bonuses. That's exactly why the Livescore Help Center exists. Everything is explained here step by step, in plain language.
Whether you're in Bogra or Barishal, Khulna or Comilla — Livescore works from anywhere in the country. The platform runs smoothly on both mobile and desktop. If you ever run into an issue, this help page is your first stop.
Opening an account on Livescore is quick and straightforward. The whole process takes just two to three minutes. Follow the steps below:
Click the "Register" button in the top menu.
Enter your mobile number, email, and password.
Enter the 6-digit code sent to your mobile to verify.
Once verification is complete, your account is ready to use immediately.
Only one account can be registered per mobile number. Creating multiple accounts is against Livescore's Terms & Conditions and may result in account suspension.
Payment questions are the most common queries we receive. In most cases, the issue is minor — a slight delay in the banking app or an incorrect mobile banking number entered. Livescore's payment system supports Mobile Pay, Nagad, Rocket, and other payment methods.
If your balance doesn't appear after a deposit, wait five minutes first. Minor delays in banking systems are common. If it still hasn't shown up after five minutes, take a screenshot of the transaction and contact support.
For withdrawals, keep in mind that identity verification (KYC) must be completed before your first withdrawal. This is typically done by submitting a photo of your national ID or passport. Once verified, all future withdrawals will be processed much faster.
Livescore offers several types of bonuses — welcome bonuses, cashback, free bets, and special promotional offers. The most common question around bonuses is about wagering requirements.
Simply put, a wagering requirement means you need to place a certain multiple of your bonus amount in bets before it can be withdrawn. For example, if you receive a BDT 500 bonus with a 10x wagering requirement, you'll need to place a total of BDT 5,000 in bets before that bonus converts to cash. Full terms for each bonus are listed on the promotions page.
Bonuses are generally valid for 7 to 30 days. Any unused bonus will expire once the validity period ends. So make a point of reading the terms as soon as you receive a bonus.
If you've forgotten your password, click "Forgot Password" on the login page. A reset link will be sent to your registered mobile number or email. Click the link to set a new password.
When setting a new password, use at least eight characters including uppercase letters, numbers, and special symbols. This significantly improves your account security. Avoid reusing the same password across multiple accounts.
Go to the right section based on your issue
KYC stands for Know Your Customer. Livescore verifies the identity of every user to ensure a safe and secure environment.
Required documents: a clear photo of both sides of your National ID card or passport. Blurry or cropped images will not be accepted. Verification is usually completed within 24 hours.
You can easily deposit and withdraw using Bangladesh's most popular payment methods — Mobile Pay, Nagad, and Rocket.
Always save your reference number when making a payment. If anything goes wrong, providing this number to our support team will help resolve the issue faster.
You can enable Two-Factor Authentication (2FA) on your Livescore account. Each time you log in, a verification code will be sent to your mobile.
Enable 2FA from your account settings. Once active, no one can access your account even if they know your password.
Free bets cannot be converted directly to cash. If you win using a free bet, you receive the winnings only — not the stake amount.
Free bets are generally valid for 7 days. Make sure to use them before they expire.
If you lose internet connection during live betting, your bet is saved in the system. Once you reconnect, you'll be able to see the result.
When playing on mobile data, make sure you have a strong signal. A poor connection can cause you to miss live odds.
Livescore offers a range of tools to support responsible play — including daily deposit limits, session time limits, and the option to take a temporary break.
You can manage these limits yourself from your account settings.
Here are simple fixes for the most common issues users run into on the Livescore app.
Learn the basics of casino games and Sports Betting in plain, simple terms.
If you can't find a solution on this page, our support team is available around the clock
The fastest way to get a response. You'll usually hear back within 2 minutes.
For complex issues, send us a detailed email. We typically respond within 24 hours.
Speak directly with our team by phone from 9 AM to 11 PM.
Answers to the most frequently asked questions